Welcome to Jowam Coffee Roasters FAQ. Here you’ll find answers to common questions about our products, ordering, and coffee expertise.
Product & Quality Questions
What makes Jowam Coffee special?
We source premium Kenyan arabica beans directly from farmers, ensuring quality, ethical sourcing, and precise roasting. Every cup delivers exceptional flavor with small-batch roasting that maintains unique origin characteristics.
How fresh are your beans?
Beans are roasted to order and shipped within days. Consume within 2-4 weeks of roasting for optimal flavor. All bags are marked with roast and brew dates.
Ordering & Shipping
How do I place an order?
Browse our coffee selection, add items to your cart, and proceed to checkout. We accept all major credit cards and offer multiple payment options.
Do you offer free shipping?
Orders over KSh 5,000 qualify for free shipping within Nairobi. Check shipping rates during checkout for other locations.
Brewing & Storage
What’s the best way to brew Jowam Coffee?
We recommend brewing within 24-48 hours of opening your bag. Visit our Brewing Guide for detailed instructions on pour-over, French press, espresso, and other methods.
How should I store my coffee?
Store in an airtight container away from heat, light, and moisture. Room temperature in a dark cupboard is ideal. Avoid refrigerators and freezers.
Customer Support
How can I contact customer support?
Reach us via WhatsApp at +254 728 919 092, email, or our contact form. We aim to respond within 24 hours.
What is your refund policy?
We offer returns within 14 days of purchase for a full refund. See our Refund and Returns Policy for complete details.
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